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Psychotherapy for adults and young people · Swindon & online

Healing can happen through being heard.

I offer psychotherapy to adults and young people who want to understand what they’re feeling and move forward at their own pace.

Free introductory call · Up to 30 minutes · No obligation

Reeds beside a lake with a seated figure in the distance

In person at Crowood House, Swindon

Online sessions are also available.

In person · Crowood House, SN2

Online · From a private space

BACP member · 400046

About me & my approach

You don’t need to have all the words yet.

Jen Pepler smiling and holding a mug in a calm indoor setting

I’m Jen. I offer a calm, non-judgmental space where you can pause, be curious about yourself and talk about what matters to you.

Life can be challenging at times. Taking care of your mental health is just as important as taking care of your physical health. Making the first step towards seeking help can be daunting, so I appreciate you being here.

My way of working is warm, collaborative and responsive to you. I will listen carefully, help you notice patterns and support you to develop a deeper understanding of your emotions, relationships and choices. I will not tell you what to do or hurry you towards an answer.

Working style

Warm, thoughtful and collaborative

Availability

Weekday daytimes and evenings

Qualification

Clinical Diploma in Integrative Psychotherapy, Metanoia Institute

Professional membership

BACP member 400046

How I can help

Wherever you’re starting from, you don’t have to figure it out alone.

People come to therapy for many different reasons. The introductory call helps us decide whether my experience and way of working fit what you need.

01

When everything feels too much

Anxiety, stress or a sense of being overwhelmed can make it hard to know where to begin. Therapy offers space to slow things down and make sense of what is happening.

02

When relationships feel difficult

Patterns with family, partners or colleagues can leave you feeling stuck or disconnected. Together, we can explore what you need and how you want to relate to others.

03

When the past keeps showing up

Earlier experiences, loss or change can continue to shape the present. You can approach what feels difficult gradually, without pressure to share more than feels manageable.

Whatever might be on your mind

There’s no wrong place to start — just where you are today.

Arrange an introductory call

What happens next

One step at a time, at your pace.

  1. 01

    Start with a conversation

    A free introductory call of up to 30 minutes gives you space to ask questions and see whether working with me feels right for you.

  2. 02

    Agree what you need

    If you decide to continue, we will agree a regular session time and talk through confidentiality, practical arrangements and what you hope to gain from therapy.

  3. 03

    Move at your pace

    Sessions can be short- or longer-term. The work can be reviewed together, giving you space to notice what is changing and decide what feels helpful next.

Fees & practicalities

Session fees.

One rate, with support available.

Individual psychotherapy

£60

per 50 minutes session

Available in person or online via Zoom. Concessions are offered for under-18s and students, with a small number of sliding-scale places also available.

Introductory call

Free · up to 30 minutes

No pressure and no obligation to book a session afterwards.

Appointments are available during weekday daytimes and evenings. You are welcome to ask about payment, cancellation and rescheduling arrangements.

Frequently asked questions

A few things you may be wondering.

You can ask about anything that is not covered here during the introductory call.

What happens in the first session?

There is no test and no expectation that you tell your whole story at once. I can explain how counselling works, ask what has brought you along and make room for any questions. You can take things at a pace that feels manageable.

How often will we meet?

I usually recommend meeting weekly, at least to begin with. A regular rhythm helps build the relationship and gives the work momentum. We can discuss frequency based on what you need and what slots I currently have available.

Is counselling confidential?

What you share is treated with care and confidentiality. Before you begin, I will explain the limited ethical, legal and safeguarding circumstances in which I may need to share information.

Can we meet online?

Yes. Online sessions are available via Zoom. You will need a private space, a stable connection and a device where you can speak comfortably without being overheard.

What if I need to cancel?

I try to be as flexible as possible if you are unable to make a session, and will offer an alternative time or day in the same week if I can. Sessions cancelled within 24 hours of the scheduled time will be charged at the full fee if they cannot be rearranged.

How does counselling end?

Ending can be discussed as part of the work. We can review where you are, talk about what has changed and agree what a thoughtful ending might look like.

A first conversation

Ready for a first conversation?

Send a brief message and I’ll reply about current availability and, if appropriate, arrange a free introductory call. You do not need to explain everything in your first enquiry.

Arrange an introductory call